You might have heard of the idea of outsourcing some of organizations’ business process and you wonder why it is becoming more and more popular these days.
Business Process Outsourcing, or commonly known as BPO, is the trade of services between a company and an outside supplier, or provider of services. The BPO Industry has been gaining popularity these days, providing mainly non-core, but lately even core, business processes to organizations that need the expertise and objectivity of an outside provider. Services that are commonly outsourced include financial services, like book keeping; business consulting; call center or customer care services; typesetting; animation and multimedia; marketing; and a whole lot more.
Now, you may ask is there really a need to outsource these services when you can have, or may already have, a whole department dedicated to these areas? True. You can have a whole department focusing on these tasks and services but have you ever asked and analyzed objectively if your business is getting the desired result? And do you think the amount of investment you put on it is worth the result?
Many companies these days realize that it is more cost effective to just outsource some of their business processes. And that is just one advantage of business process outsourcing. By availing business process outside the company, you avail of the following advantages:
* Cost effectiveness.
With BPO, you can be assured of increased profit with the best quality services that they offer. The profit growth offsets the investment you put in paying business process outsourcing companies. So contrary to general belief that outsourcing is expensive, you are actually saving money with the increase in profit and income.
* Access to outside expertise.
Sure, you have your creative team under your roof, but are they generating your business’ desired result? Some in-house experts are even overly paid for their service while not actually delivering the best positive results that your company deserves. BPO companies house the experts with creative talents and experts with analytical prowess. So you are assured that your business is in a balanced packaging, increasing your profit and building a better image for your company as well.
By putting the nitty-gritty details of some non-core business process in the hands of these outside but trustworthy experts, your company can now focus on the more important tasks and transactions that require more of your physical presence and attention. The executive officers’ minds can focus on more strategic ideas and programs to improve the company’s performance in the market. They have now more time to explore new and innovative ideas.
* Improved Productivity.
BPO companies ensure that they give their clients better and faster services because they recognize the great importance of time in business. Time is money. So outsourcing non-core business processes buys the company more time and more production.
* Increased Competitive Edge.
With the increased efficiency at work, organizations are given an advantage against rival companies in their respective industries. Since they have more time for inventing new things and ideas, improving products and services, they gain a sharper competitive edge against other companies that still struggle with their in-house processes.
Considering all these advantages, take a look at your own company and ask, "Are you getting the most out of your business?" Or, "Are your hands tied and bound with the dirty work so you are not progressing as you should?" Maybe, it’s about time you outsource the dirty work and leave it to the experts!